Veel gestelde vragen

Details such as your address, email address and phone number will only be used to ship products.

I will never pass them on to third parties.

Ready-made products are usually shipped within one week.

For custom products, I allow myself two weeks for production (in addition to the time needed for shipping).

It will usually be much faster than that, but I want to give myself enough time to finish the item and ensure it is crafted as perfectly as possible.

If you would like more information on why the delivery time is this long, please check the "About Us" section, where I explain it in greater detail.

If you have a complaint about the product or if something went wrong with your order, please let me know as soon as possible.

You can do this via the contact form or by sending an email directly to info@kemstrinkets.nl.

I will respond as soon as possible and help find a solution.

Unfortunately, I do not offer returns at this time.

If you have a complaint or a question, please contact me via the contact form or send an email directly to info@kemstrinkets.nl.

Don't worry, I always ship my packages with track and trace, so you can check the tracking details whenever you want to know exactly where your package is.

If you are still concerned, that’s no problem, please contact me via the contact form or send an email directly to info@kemstrinkets.nl.

I always make sure that packages are packed as neatly and securely as possible.

Unfortunately, delivery services sometimes handle them rather rough.

Once the package has been shipped, it is out of my hands and there is nothing more I can do.

Of course, you are always welcome to contact me so we can see if a solution can be found.

Please contact me using the contact form or send an email directly to info@kemstrinkets.nl.